Problem Solving & Decision Making

Course Overview

Problems are rarely clear-cut, and decisions are often made under pressure, uncertainty, and competing priorities. This course equips participants with practical problem-solving and decision-making tools to diagnose issues accurately, evaluate options systematically, and make defensible decisions. It focuses on structured thinking approaches that improve clarity, judgment, and accountability.

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Key Learning Outcomes

Participants will learn how to:

• Define problems accurately before jumping to solutions

• Apply structured frameworks to analyze complex issues

• Generate and evaluate options systematically

• Make sound decisions under uncertainty and time pressure

• Recognize common biases that distort judgment

• Communicate decisions clearly and defensibly

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Course Objectives

At the end of this program, participants will be able to:

1. Distinguish between symptoms and root causes when addressing problems.

2. Frame problems clearly to ensure effort is focused on the right issues.

3. Apply structured problem-solving methods to complex organizational challenges.

4. Evaluate options using practical criteria such as impact, risk, and feasibility.

5. Make informed decisions with incomplete or imperfect information.

6. Recognize and reduce the influence of cognitive biases on judgment.

7. Justify and communicate decisions clearly to stakeholders.

8. Improve consistency and quality of decisions across teams and functions.

Course Structure

Day 1: Foundations of Effective Problem Solving

• How problems are commonly misdiagnosed

• Problem framing and root cause analysis

• Structured thinking tools for complexity

• Avoiding premature solutions

• Common decision traps and biases

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Day 2: Decision Making in Practice

• Generating and evaluating options

• Decision-making under uncertainty and constraints

• Risk, trade-offs, and prioritization

• Communicating and defending decisions

• Applying tools to real organizational cases

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Who Should Attend

• Managers and team leaders

• Strategy, policy, and advisory professionals

• Operations, risk, and compliance teams

• Project and program managers

• Anyone responsible for making or supporting decisions

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Why This Course Works

• Designed for real-world organizational decision environments

• Focuses on practical tools, not abstract theory

• Improves judgment, clarity, and accountability

• Highly relevant to leadership and governance

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Delivery Mode:

• Onsite/Workplace Learning

• On-line & Tech enabled Learning 

• ​Offsite Learning (Venue:Hotel)